Refund policy
At Veloraa, we stand behind the quality of our products and want you to have a smooth experience with every order. Please read the policy below carefully to understand our replacement, warranty, refund, and cancellation terms.
7-Day Replacement Policy
We offer a 7-day replacement policy for products that are received damaged, defective, or incorrect.
Eligibility
A replacement request can be raised if:
- The product is damaged during transit.
- The product received is defective or not functioning as intended.
- The wrong product has been delivered.
- The product has a manufacturing defect.
The replacement request must be submitted within 7 days of receiving the order.
How to Request a Replacement
To request a replacement, please submit your details through our Veloraa Replacement Form, available through the Replacement Form option in our website menu.
Replacement Form:
Veloraa Replacement Form
You can also contact us at:
Support Email:
SuppportVeloraa@gmail.com
Please provide the required details and clear photographs/videos of the product wherever applicable. This helps us verify the issue and process your request faster.
6-Month Warranty
All eligible Veloraa products come with a 6-month warranty against manufacturing defects.
The warranty covers issues arising from manufacturing defects under normal usage conditions.
Warranty Does Not Cover
The warranty does not cover:
- Damage caused by accidental drops, impacts, or misuse.
- Damage caused by improper handling or installation.
- Normal wear and tear.
- Damage caused by unauthorized modifications or repairs.
- Damage resulting from use contrary to the product's intended purpose.
To claim your warranty, simply submit a request through our Veloraa Replacement Form.
Replacement Process
Once your request has been submitted, our team will review the information provided.
- If the request is approved, the replacement process will be initiated.
- Replacement processing generally takes 2–3 business days after approval.
- Once dispatched, the replacement is generally delivered within 4–7 business days.
Delivery timelines may vary depending on the courier partner, location, weather conditions, or other circumstances beyond our control.
Refund Policy
We generally do not provide refunds for products simply because the customer has changed their mind or no longer wishes to keep the product.
However, if you receive a product that is damaged, defective, or incorrect, we will first process the request through our replacement process.
If the issue persists even after a replacement has been provided, and you still wish to receive a refund, you may contact us regarding a refund.
Refunds will only be processed after the request has been reviewed and approved by our team.
Refund Processing
Once a refund is approved, the amount will be credited to the original payment method within 7–14 business days.
Important Notes
- Customers must raise replacement or warranty requests within the applicable period mentioned above.
- Please retain the original product and packaging until your request has been reviewed and resolved.
- We may request photographs, videos, or other information to verify the issue.
- Replacement or warranty approval is subject to verification by our team.
- Delivery timelines may be affected by courier delays, adverse weather conditions, or other unforeseen circumstances.
- Veloraa is not responsible for delays caused by external factors beyond our reasonable control.
Order Cancellation
Orders can be cancelled only before the order has been shipped.
- If your order has not yet been shipped, you may contact us to request cancellation.
- Orders that have already been shipped cannot be cancelled.
For cancellation requests, please contact us as soon as possible at:
Need Help?
For any questions regarding replacements, warranty claims, refunds, or cancellations, please contact our support team:
Email: SuppportVeloraa@gmail.com
You can also submit your replacement or warranty request directly through the Veloraa Replacement Form available in our website menu.